General Terms and Conditions are made available to the Guests before any booking is completed and which the Guest also accepts at the moment that a booking is actually placed. It is the Guest responsibility to familiarize him/her with the Grand Tjokro Indonesia terms and conditions.
These general terms and conditions can be changed by Grand Tjokro Indonesia at any time with or without prior notice, although such changes will not apply to the bookings that have already been accepted.
The Guest is responsible for his / her activities on the Website (financially or otherwise), including the possible use of his / her user name and password. The Guest guarantees that the information entered by him / her on the Website in relation to him / her and, if applicable, his / her travelling companions is accurate.
The Guest must be 18 years old at the time of check in
At the time of check in Guest is supposed to provide original passport and Hotel will retain a photocopy of the same. For residents of Indonesia ID is required and Hotel will retain its photocopy
Free Booking Service
There is no hidden or direct service fee for booking a room on our official website, we will not charge you for our service or add any additional (reservation) fees to the room rate.
Payment is safely processed from your credit/debit card for your room reservation through a third party payment process and software
Once the card number is given to Hotel. The Hotel can take pre-authorization for min one room night to a complete stay.
Credit card will be verified for the bookings made under flexible cancellation booking policy.